The Corporate Director of Hotel Operations reports directly to the SVP of Hotels for Ensemble Services. The Corporate Director of Operations works directly with the Hotel operational teams and is their direct contact for the hotel operations disciplines including Rooms and Food and Beverage for the Managed Hotel Portfolio. The Corporate Director will lead the hotel teams to improve operational performance both financially and through guest and employee satisfaction using a variety of tools that include the Brand resources, tracking evolving trends and better understanding the current economic environment.  Assists with all aspects of the managed Hotel portfolio and assists with new builds and transitions. Manages multiple, deadline-oriented tasks in fast-paced environment.

DUTIES not limited to but including the following (* duties are considered essential functions):

• Build and sustain positive relationships
• Ensure Hotels are meeting operational Budgets.
• Monthly review of guest service scores and online reviews for each hotel and work with hotel teams to address deficiencies with action plans
• Aid in creating and implementing operating standards, tools and resources that fit each of our individual needs of our hotels while maintaining consistency
• Monitor capital projects and budgets to ensure hotels are on track for completion by year end
• Assist hotel teams in creating the annual operational goals and objectives for each hotel
• Assist in the roll out and compliancy of all required Brand initiatives
• Suggest operational and capital improvements for the hotels as well as monitor on-going routine maintenance
• Maintain compliance with established policies, procedures, objectives, quality assurance, safety and environmental and infection control.
• Work in conjunction with HR to ensure comprehensive safety programs are in place across our portfolio
• Work with branded hotels to review QA inspections and address areas of opportunities with action plans
• Works with on property Hotel management on succession planning and assists with task force placements when a need arises
• Manage overall financial performance by analyzing financial reports and determining areas of opportunities to address with each hotel.  Review monthly financials and address areas of opportunities to address..
• Implement company Standard Operating Procedures and communicate the procedures to all entities of the company
• Work with the Hilton, Marriott, Hyatt and Best Western brand teams to ensure we are maximizing our available resources and benefits from our brands.
• Proactively coach and mentor General Managers on operational issues
• Assist SVP with new build development and Hotel transitions
• Other duties as assigned

REQUIRED SKILLS: Prior General Manager Experience from a large hotel with complex Rooms and Food and beverage operations.  Strong Food and Beverage Acumen.  Experience working with multiple branded hotels.  Must be willing and able to travel several days a month. Must be a team player with the ability to adjust to changing situations and priorities. Must be able to adapt to ever changing technology. Ability to keep one’s self organized. Self-discipline, critical thinking skills and the ability to self-direct. Exercises superb attention to detail. Adheres to high quality standards in all written and oral communications. Cooperates fully with instructions from management.  Keeps abreast of latest industry products, services and best practices.  Maintains ability to work both independently and with others in a professional, productive and cooperative manner. Maintain familiarity with and follow all company policies and procedures.  Prior regional or multi-property experience preferred

REQUIRED SKILL LEVELS

• MS Word: Advanced (formatting, mail merge, markup, etc.)
• MS Excel: Advanced (formatting, formulas, etc.)
• MS Outlook: Advanced (contact management, meetings, task functions, etc.)
• MS PowerPoint: Advanced (presentations, etc.)
• Grammar & Written Communication: Advanced
• Oral Communication: Advanced
• Windows XP: Intermediate

EDUCATION: High school diploma or equivalent required.  Ten or more years of on property Hotel and Hospitality experience required. College degree preferred.

Apply here: https://www.linkedin.com/jobs/view/3070688259