Internal Operations Assistant – Long Beach, California

Ensemble Real Estate Solutions & Investments, a leader in development, investment, management, and leasing of commercial real estate has an opening for an Internal Operations Assistant to lend their talents to our Long Beach office.

Ensemble Real Estate Solutions & Investments, a leader in development, investment, management, and leasing of commercial real estate has an opening for an Internal Operations Assistant to lend their talents to our Long Beach office. We have a great track record of success owing to the talent and dedication of our team members.

 

This Internal Ops Assistant will support an office comprised of executive staff and other clerical staff, manage multiple, deadline-oriented tasks in fast-paced environment and utilize self-discipline and critical thinking skills. The position requires the ability to self-direct, and to work both independently and with others in a professional, productive and cooperative manner. In addition, the assistant will exercise superb attention to detail, adhere to high quality standards in all written and oral communications, cooperate fully with instructions from management and maintain familiarity with and follow all company policies and procedures.

Qualities

The ideal candidate will:

  • Take pride in work
  • Take direction well
  • Have humility
  • Be reliable in attendance
  • Have a savvy business sense
  • Have the determination to get the job done and done correctly
  • Have the ability to think ahead and navigate surprises
  • Work within our environment where no task is too small or beneath anyone and will always treat co-workers with respect
  • Exhibit professionalism and positivity, while maintaining confidentiality
  • Be ready to learn and embrace the ways Ensemble functions as a successful organization

Key Responsibilities

  • Cover front desk duties: answering and transferring multi-line phone calls via computer software, greeting and assisting guests (validating parking, providing beverages, etc.), distributing incoming mail, and acting as liaison for outbound and inbound delivery services
  • Manage conference rooms, including managing calendars, set-up for and clean up from meetings, set up and assist with troubleshooting technology as needed, etc.
  • Maintain appearance and cleanliness of and stock of supplies for kitchen area, reception area and conference rooms throughout the work day
  • Maintain all office equipment, conference room technical equipment, assisting other employees as needed
  • Understand and utilize all filing protocol and procedures
  • Assist with needs such as scanning/filing, scheduling, calendar maintenance, incoming mail, phone calls, preparing for meetings, etc., as requested
  • Assist with meetings as requested: procure appropriate edibles and beverages, prepare agendas and/or reports, assist during meetings, prepare meeting minutes
  • Approve and research invoices for payment as directed
  • Assist with projects as needed

Required Skills

  • Ability to compose, proofread and edit correspondence
  • Ability to problem-solve and relate to clients, staff, tenants and the community in a flexible, service-oriented manner
  • Excellent communication skills (written, oral, telephone)
  • Ability to listen to and accurately interpret and carry out instructions
  • A team player with the ability to adjust to changing situations and priorities
  • Ability to adapt to ever changing technology
  • Ability to hold confidences in confidential matters
  • Ability to keep one’s self organized
  • Self-discipline, critical thinking skills and the ability to self-direct
  • Superb attention to detail
  • Ability to work both independently and with others in a professional, productive and cooperative manner

Salary dependent upon experience, plus a good benefits package which includes 100% paid medical, Long Term Disability and life insurance, and a 401K, as well as an award-winning wellness program.

Apply here.

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Corporate Director of Human Resources – Long Beach, CA Area

Ensemble is expanding its human resources department and we are currently seeking a Human Resources Director with hotel experience to support our corporate team.  The idea candidate will have hospitality experience and a broad range of experience in compliance, training, employee engagement, culture and compensation.  The position will require hands-on execution and administration of all HR initiatives. 

Corporate Director of Human Resources

Long Beach, California area

 

Ensemble is expanding its human resources department and we are currently seeking a Human Resources Director with hotel experience to support our corporate team.  The idea candidate will have hospitality experience and a broad range of experience in compliance, training, employee engagement, culture and compensation.  The position will require hands-on execution and administration of all HR initiatives.

 

Job Description

The Director provides continuous leadership in creating and delivering an exceptional team member experience and best place to work. The HR Director is directly responsible for contributing to the achievement of superior business results in the areas of ensuring team member engagement, strategic leadership and talent development, culture, innovation and human resources operations.

  • Strategy – Be globally aligned with the Ensemble HR function across all properties
  • Leadership – Develop innovative, forward-thinking leaders within a comprehensive learning environment
  • Culture – Ensure a best-in-class workplace that delivers on Ensemble’s mission & values
  • Talent – Hire, engage and develop the world’s best team members
  • HR Operations – Embrace and lead implementation of Ensemble’s initiatives and objectives

 

Key Responsibilities

STRATEGY

  • Successfully and innovatively implement HR strategic objectives and monitor for best-in-class results
  • Innovate, avoid the status quo and cultivate a transformational Team Member-centric workplace
  • Partner with executives to deliver on Ensemble’s values by creating high-impact TM engagement experiences
  • Champion Ensemble’s culture to inspire high-performing multi-cultural, multi-generational teams that build Ensemble’s talent pipeline
  • Leverage people analytics for positive talent and work environment ROI
  • Role model strategic business partner standards to actively contribute to business results
  • Provide owner relations guidance in key areas of HR expertise, as needed (Mgt. Agreements, Wage & Hour, Compliance, Staffing Models)

LEADERSHIP

  • Serve as credible SME on all matters relating to Team Member engagement, culture, performance management, talent, compliance, leadership and talent development, training and TM relations & Labor Relations
  • Serve as a visible, participatory leader who proactively and consistently engages with executives, HR team, and Team Members and communicates/presents HR Ops topics and initiatives to key stakeholders (corporate/hotel leadership, brand leadership, owners, Team Members)
  • Remain current on trends to evaluate innovative ways for process/practice improvements, workplace enhancements and share best practices
  • Partner with executives on leading and coordinating community activities
  • Participate or represent Ensemble in industry or HR professional associations
  • Lead and engage in grievance process representing the interests of the organization and owners in conjunction with corporate & hotel standards and CBA provisions

CULTURE

  • Integrate Ensemble’s Mission & Values when implementing HR Ops initiatives
  • Create a vibrant physical environment and ambiance that makes Team Members feel energized, comfortable and motivated
  • Develop a recognition culture that exists among Team Members and across all departments and divisions
  • Serve as an ambassador of Ensemble’s culture, engaging with TMs through direct and meaningful interactions, leading by example, social media and digital tools
  • Deliver wellness programs to enhance the mind, body and spirit of each Team Member
  • Champion Ensemble community interests with pride
  • Cultivate and promote diversity and inclusion and deliver on Ensemble’s D&I objectives

HR OPERATIONS

  • Ensure HR standards/practices are compliant with federal, state & city laws and audit at least once per year including, but not limited to, key areas of wage & hour, employment & labor laws, AAP, safety, immigration, etc.
  • Ensure HR budget is prepared with focus on creating high-impact Team Member experiences, expenses are managed and variances are monitored including workers' compensation
  • Ensure HR basics are collectively in place and applied
  • Ensure social/digital platforms are accessible and utilized across departments for purposes of real-time delivery of relevant information and Team Member engagement
  • Creates, implements and supports Ensemble HR initiatives in alignment within the parameters and in support of audiences defined each year

TALENT

  • Proactively identify present and future talent gaps and create action plans to address shortfalls
  • Perform annual salary and benefits evaluation to ensure total rewards are market competitive
  • Ensure meaningful onboarding programs are in place for all new hires
  • Partner with key leaders to create a leadership and development culture to support current and future talent needs
  • Ensure internal transfers/promotions are the priority when filling positions
  • Generate consolidated monthly labor turnover data
  • Maintain open lines of continuous, interactive communication with Team Members to ensure engagement
  • Ensure all key leadership roles have career development plans in place that are actively supported by leadership and profiles are current
  • Retain in-depth knowledge of internal talent to help facilitate/manage people moves and talent decisions
  • Ensure all key roles have meaningful succession plans with detailed timelines for next moves
  • Partner with executives on completion of talent reviews, ensure consistency across departments and align with Ensemble’s benchmarks
  • Lead the implementation and delivery of training and leadership development programs and ensure Team Members receive specific training to perform their jobs
  • Participate in the selection process for all positions to ensure selection of the best qualified candidates and ensure interviewing process is followed for all positions
  • Promote benefits and perks of working for Ensemble through various communication channels
  • Engage in industry networking or academic events to ensure the most qualified, diverse applicants are attracted and selected for employment and showcases Ensemble as an employer of choice
  • Ensure mentoring and coaching culture incorporates career discussions
  • Oversee, support and promote Ensemble’s performance management process
  • Ensure culture of not tolerating poor performance with 90-day PIPs in place, as needed
  • Promote tools and communication channels that encourage regular, open Team Member performance feedback

 

Core Competencies including, but not limited to:

  • Strategic Positioner: Able to position a business to win its market
  • Credible Activist: Able to build relationships of trust by having a proactive point of view
  • Paradox Navigator: Able to manage tensions inherent in business (including long-term and short-term tensions and top-down and bottom-up tensions)
  • Culture and Change Champion: Able to make change happen and manage organizational culture
  • Human Capital Curator: Able to manage the flow of talent by developing people and leaders, driving individual performance and building technical talent
  • Total Rewards Steward: Able to manage employee well-being through financial and non-financial rewards
  • Technology and Media Integrator: Able to use technology and social media to drive and create high-performing organizations
  • Analytics Designer and Interpreter: Able to use analytics to improve decision-making
  • Compliance Manager: Able to manage processes related to compliance by following regulatory guidelines

 


 

REQUIRED SKILLS

Ability to compose, proofread, spell check and edit correspondence. Demonstrate organizational and clerical skills including basic math calculations and records maintenance. Demonstrate excellent communication skills (written, oral, telephone). Demonstrate ability to listen to and accurately interpret and carry out instructions. Must be a team player with the ability to adjust to changing situations and priorities. Must be able to adapt to ever changing technology. Ability to keep one’s self organized. Ability to hold confidences in cases of confidential matters. Utilizes self-discipline, critical thinking skills and the ability to self-direct. Exercises superb attention to detail. Adheres to high quality standards in all written and oral communications. Cooperates fully with instructions from management.  Maintains ability to work both independently and with others in a professional, productive and cooperative manner. Maintain familiarity with and follow all company policies and procedures.

 

REQUIRED SKILL LEVELS

  • MS Word: Intermediate (formatting, mail merge, markup, etc.)
  • MS Excel: Intermediate (formatting, formulas, etc.)
  • MS Outlook: Intermediate (contact management, meetings, task functions, etc.)
  • Grammar, Oral & Written Communication: Advanced
  • Adobe Acrobat: Intermediate (merging and editing documents, annotations)
  • Windows XP: Basic (save, rename, cut documents, etc.)
  • HRIS & Payroll Software: Intermediate

 

EDUCATION

  • Two-year degree from an accredited university in Human Resources, Business Administration, or related major; four years of experience in human resources, management operations, or related professional area.

OR

  • Four-year bachelor's degree in Human Resources, Business Administration, or related major; two years of experience in the human resources, management operations, or related professional area.

 

Salary dependent upon experience, plus benefits including medical, long term disability, life insurance, and 401K. Please apply using this link.

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